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    Returns & Exchanges

    WARRANTY 

    At VERKA Clogs we guarantee that all of our products are free from clog manufacturing defects. If your clogs are found to have any manufacturers defects, we will gladly replace your clogs at no cost to you.

    Important information: Our leather and wooden clog bases are natural materials with unique grain patterns. The leather and wood bases may therefore have inconsistencies, as well as behave and react different ways to various external factors. Inconsistencies due to natural materials and unique grain patterns are not eligible for warranty claims. 

    For example, chips and/or cracks can occur on wood clog bases from striking hard surfaces. These surfaces include, but are not limited to, concrete, curbs and/or stairs. Wood chips or cracks occurring in such ways are not covered by our warranty guarantee. Similarly, our vegetable tanned leathers may make noise as it's rubbing against your skin before the leather breaks in.

     

    EXCHANGES 

    If your clogs do not fit properly, we are happy to exchange them for the appropriate size, as long as they are in an unworn condition. To keep your clogs in an unworn condition, please make sure that the clogs are worn indoors until you have decided that they will be kept. The customer is responsible for any return or exchange shipping cost. VERKA will ship the first replacement clogs at no additional cost to the customer, up to 30 days from the order confirmation email. For additional exchanges beyond the first exchange, the customer is responsible for all shipping costs.

    How do I start my exchange?

    To start your return/exchange, visit our Return Portal.

    A few helpful tips:

    The items should be returned in their original packaging. Please avoid damaging the original packaging by returning the clogs and shoebox double-boxed. VERKA reserves the right to deny a return or exchange if clogs are improperly packaged upon return. Clogs that are denied will be shipped back to the customer at the customer’s expense.

    The return address will be provided in the email notifications sent with the approval of your exchange request. 

    Note: Clogs discounted from 40% and up do not qualify for a return or exchange.

    RETURNS 

    Returns will only be accepted up to 30 days after the order confirmation was provided, as long as the clogs are in an unworn condition. To keep your clogs in an unworn condition, please make sure that they are worn indoors until you have decided that they will not be returned. Clogs being returned to VERKA, found to have manufacturer defects, will be fully refunded.

    The customer is responsible for the return shipping on any exchanges or returns.

    Original shipping charges at the time of ordering are nonrefundable unless a clog manufacturing defect applies. VERKA will make the finial decision if a manufacturer defect applies on returned orders. You may ship the clogs back to VERKA via USPS, UPS or FedEx. 

    A few helpful tips:

    The items should be returned in their original packaging. Please avoid damaging the original packaging by returning the clogs and shoebox double-boxed. VERKA reserves the right to deny a return or exchange if clogs are improperly packaged upon return. Clogs that are denied will be shipped back to the customer at the customer’s expense. Chargeback fees may be incurred if the clogs are deemed unsellable due to improper return or exchange packaging or require repacking.

    The return address will be provided once the exchange/return is approved by our customer service team. 

    Note: Clogs discounted from 40-70% do not qualify for a return or exchange.

    Note: Please see our FAQ page for further information relating to returns and exchanges.

    If you have any other questions, please feel free to contact us by chat or email.