Once your order has been placed, you will receive an order confirmation to the e-mail address provided during checkout. Occasionally, the order confirmation goes to a customer’s junk/spam mail folder, so please check this folder if not received to your inbox. The order confirmation will contain order details and VERKA’s contact details. Your order will be processed within 24 hours of order confirmation, unless the order is placed on weekends or holidays. If this occurs, the order will be processed the following business day. Your order will ship within 5 business days of being processed. Upon shipment, you will receive an email containing courier details and the tracking number. If the shipment email is not received within 5 business days, please check your junk/spam email folder once again prior to contacting our Customer Service Department.

The time between placing your order and receiving your clogs varies depending on your location and our stock inventory. The average transit time is 2-7 business days depending on the courier.

If you don’t receive an order confirmation email from VERKA Clogs within an hour, start by checking your junk/spam email folder. Also, be aware the order confirmation will be sent to the email used during checkout. If you still can’t find it, please Contact Us to verify your order status.

Once your order has been confirmed, the order will ship within 5 business days, excluding weekends and holidays. This process usually takes 3-5 business days before the order is shipped directly to the delivery address. Once your order has been shipped, we will send you an e-mail with tracking information. Again, please check your junk/spam email folder if not received within this timeline.

Please contact Customer Service within 24 hours of order confirmation to request changes. We will make every effort to accommodate change requests although sometimes, it may not be possible. If it has been more than 24 hours, we can't guarantee any changes but we will try to accommodate the request.

If you wish to cancel your order, please contact us as soon as possible with order number. This does not guarantee order cancelations and fees may apply.

Orders that are cancelled within 12 hours of order confirmation, will receive a full refund if the clogs have not been shipped. If the clogs have shipped, customers will have to follow our return process.

If you cancel your order after 12 hours and your purchase has not shipped, a refund can be granted but an administration fee of $20 will apply.

If your order has shipped, please see our ‘Exchange and Returns Policy’.

All payments will be in USD or converted to USD. For customers outside of the USA; local currency will be converted to USD once payment is processed. Exchange rates and/or bank fees may apply. Please contact your bank or credit card provider for more details.