We got you covered. We gathered the answers to your most frequent questions down below. Can't find what you looking for? Send us an email to firstname.lastname@example.org
Yes! We ship to nearly all countries worldwide. Shipping times may vary depending upon which country you are shipping to.
For example: Orders to Canada and Europe generally take 4-5 business days once shipped depending on the courier. Australia and Asia can take 7-10 days to delivery after your order has shipped.
The shipping cost is free for delivery addresses within the United States and Sweden. All other international delivery destinations are charged a shipping fee which varies depending on destination. The shipping fee for your specific country will be shown at checkout.
All U.S., Swedish and international customers are responsible for the shipping costs to return or exchange the clogs. Please refer to our ‘Exchange and Returns Policy’ for more information.
Your order can be shipped with expedited service only if it's a US order. The cost of expedited shipping is $29.99. If you'd like your order to be shipped expedited, please reach out to us at email@example.com or by phone at 1-800-305-3179.
We are unfortunately unable to do expedited shipping for international orders.
Yes. During check-out, please make sure to differentiate between ‘shipping address’ and ‘billing address’.
I would like to have my clogs delivered before the weekend. Can you help me?
Expedited and Overnight delivery options are available during checkout for an additional fee for U.S. customers only. Standard shipping for U.S. customers is free.
Once your order has shipped we will provide you with your shipment status e-mail to the address provided during checkout. This email includes your tracking number and the courier service your VERKA clogs were shipped with. Please check your junk/spam folder just in case the email delivered there instead of your inbox.
You can check the status of your clogs order online by following the link provided in the shipment status email, or you can visit the courier’s website and input your tracking number.
Once the courier has accepted the clogs, VERKA is no longer liable for the shipment. Although rare, courier companies misplace a package for a period of time, damage or lose them altogether.
If you have not received your clogs and the status is delivered, customers will need to contact the courier and work with them directly to location the shipment. This may also include filing a claim to recoup funds for lost or damaged clogs.
You may be liable for additional customs and duty charges based on your local government laws. Normally these are considered “clog shoes” or “footwear” for import purposes but some countries have specific rules for wooden shoes or wood clogs.
Customs and duty charges are not included in the original purchase price or shipping cost. VERKA Clogs is not liable for any charges that may be assessed.
Although we can’t make any guarantees, VERKA Clogs generally ships orders to our European and International customers from our Swedish inventory to avoid duty as much as possible.
Each country’s laws are specific, so we have limited ability to know with certainty what customs and/or duty will apply to your specific clog shoes order.
Once your order has been placed, you will receive an order confirmation to the e-mail address provided during checkout. Occasionally, the order confirmation goes to a customer’s junk/spam mail folder, so please check this folder if not received to your inbox. The order confirmation will contain order details and VERKA’s contact details. Your order will be processed within 24 hours of order confirmation, unless the order is placed on weekends or holidays. If this occurs, the order will be processed the following business day. Your order will ship within 5 business days of being processed. Upon shipment, you will receive an email containing courier details and the tracking number. If the shipment email is not received within 5 business days, please check your junk/spam email folder once again prior to contacting our Customer Service Department.
The time between placing your order and receiving your clogs varies depending on your location and our stock inventory. The average transit time is 2-7 business days depending on the courier.
If you don’t receive an order confirmation email from VERKA Clogs within an hour, start by checking your junk/spam email folder. Also, be aware the order confirmation will be sent to the email used during checkout. If you still can’t find it, please Contact Us to verify your order status.
Once your order has been confirmed, the order will ship within 5 business days, excluding weekends and holidays. This process usually takes 3-5 business days before the order is shipped directly to the delivery address. Once your order has been shipped, we will send you an e-mail with tracking information. Again, please check your junk/spam email folder if not received within this timeline.
Please contact Customer Service within 24 hours of order confirmation to request changes. We will make every effort to accommodate change requests although sometimes, it may not be possible. If it has been more than 24 hours, we can't guarantee any changes but we will try to accommodate the request.
If you wish to cancel your order, please contact us as soon as possible with order number. This does not guarantee order cancelations and fees may apply.
Orders that are cancelled within 12 hours of order confirmation, will receive a full refund if the clogs have not been shipped. If the clogs have shipped, customers will have to follow our return process.
If you cancel your order after 12 hours and your purchase has not shipped, a refund can be granted but an administration fee of $20 will apply.
If your order has shipped, please see our ‘Exchange and Returns Policy’.
All payments will be in USD or converted to USD. For customers outside of the USA; local currency will be converted to USD once payment is processed. Exchange rates and/or bank fees may apply. Please contact your bank or credit card provider for more details.
Yes, clogs are designed like this so it’s perfectly normal.
Yes, the leather will stretch with wear and shape to fit your feet perfectly.
We recommend to wear your clogs indoors with a thin pair of socks on for the first few days to see how the leather softens.
If you haven’t bought from VERKA before, we highly recommend you measure your feet and compare the measurements to our size guide provided on each product.
If you’re still unsure about your size and wish to speak to a Customer Service Representative, please call or email us and we will be happy to help. We make every effort possible to recommend the correct size to our customers. However, we cannot guarantee the clogs will fit due to the uniqueness of customer’s feet and the decision is ultimately yours.
If your clogs don’t fit or you have simply changed your mind on the color, we are happy to help you with an exchange or a return. Submit your VERKA clogs return or exchange request within 30 days of the order confirmation date.
To start a return or exchange, please reach out to our customer service via firstname.lastname@example.org or by phone at 1-800-305-3179.
The customer is responsible for the return shipping on any exchanges and returns. Chargeback fees of $10.00 can incurred if the clogs are not packaged properly when being returned or exchanged.
Note that sale items are not subject to returns or exchanges.
Click here to find more information about our return and exchange policy, return addresses, as well as our Returns and Exchange form.
As soon as your purchase arrives at our warehouse we will issue a refund within 1-2 business days.
Note: Your bank or other payment issuer may need up to 5–7 business days for processing the refund and release of funds. We generally recommend waiting at least of week after shipping your clogs to our warehouse before verifying with your financial institution that your funds are available.
Once we have received the exchange we’ll process it within 1-2 business days and thereafter, the new pair will be shipped within 5 business days.
All of our clogs are handmade and we only use natural materials. The handmade nature of our products, combined with the use of natural materials, create individual and unique clog shoes. Although nearly identical, no two pairs are exactly the same.
That mark is a sign of high quality handmade footwear made from renewable resources, and the way we see it, it’s just the opposite of a manufacturing defect, as these natural variations should be embraced.
All of our products are handmade in our factory in Påryd, Sweden. All of our wooden clog products have been made in this clog factory since it was built in 1965.
Our wooden base is made of European limewood, sourced in Croatia. The wooden base is kind to your feet and gives you arch support.
Limewood doesn’t require a lot of water to grow, which is one of our sustainable choices. Another great thing about limewood is that it doesn’t get hot the same way other types of woods do (birch for example).
Our comfort base is made of a polyurethane bottom with a wooden inlay. You got the classic Swedish clog with the wooden inlay but also the softness that supports your back and knees.
The polyurethane is sourced from Poland.
We have two different types of leather, glossy (patent) and matte (traditional). Sourced in Delden, The Netherlands.
Wood is a natural material that is subject to cracking when struck by hard objects, so care must be taken when wearing the clogs. This is not considered a manufacturing defect and VERKA cannot accept these on return as a quality defect. Please use caution and care with your wooden clogs.
If you still have that piece of wood that came off, we recommend simple wood glue to put it back on the base - works like a charm every time!
If you have any questions regarding chipped wood, please reach out to customer service at email@example.com or by phone at 1-800-305-3179.
You can use PayPal or Credit Card (Visa, MasterCard, American Express and Discover) to pay for your order. USD will be the final purchase currency. Banking fees may apply for international customers.
No, there’s no risk in storing your information with VERKA clogs online. Your privacy is extremely important to VERKA! We don’t participate in cooperative databases that give other companies access to our customers’ personal information.
Note: VERKA Clogs does not save any credit card information online or in our database for your security.