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Exchange
Customer satisfaction is very important to us. Therefore, we accept exchanges in the event that the size, style or color does not meet our customers’ needs. Exchanges are accepted as long as they are in an unworn, re-sellable condition. Exchanges must be received within 30 days of the order confirmation date. Once received we will send you an email update. Please allow 5-10 business days to process the exchange. Once the exchange is processed, VERKA will ship the new pair of clogs to the customer at no additional cost. However, all shipping fees will apply for each exchange thereafter.
Zero Waste Items do not fall under the above policy. Zero Waste VERKA are FINAL SALE, meaning no returns of exchanges
Shipping
Once the order is confirmed, your clogs will ship from either Sweden or our U.S.-based warehouse. Make sure to check your spam filter for your order confirmation emails. Orders will ship within one to five business days. We’ll provide you with tracking details via email once your order is shipped. Special shipping rate apply. Please see FAQ for more details. We ship world wide. Duties may apply to your specific country, which, customers are responsible for. Signature required for package deliveries.
Payment
The privacy of our customers is of the utmost importance to us. We accept PayPal and all major credit cards (Visa, MasterCard, American Express and Discover). Final transactions will be in USD. We never store any customer information used on our Web Site or mailing list, nor will any of this information be shared with third parties.
